ch1 business organisations and their stakeholders小测验ch11、'an organisation is a social arrangement which pursues collective............................................. , which controls its own performance and which has a boundary separating it from its environment.' which of the following words best completes this sentence?
a、profits
b、stakeholders
c、goals
d、tactics
2、what is the term given to the idea that the combined output of a number of individuals working together will exceed that of the same individuals working separately?
a、sympathy
b、specialization
c、synergy
d、systems thinking
3、which one of the following statements is true?
a、limited company status means that a company is only allowed to trade up to a predetermined turnover level in any one year.
b、for organisations that have limited company status, ownership and control are legally separate.
c、the benefit of being a sole trader is that you have no personal liability for the debts of your business.
d、ordinary partnerships offer the same benefits as limited companies but are usually formed by professionals such as doctors and solicitors.
4、an organisation is owned and run by central government agencies. the organisation is best described as which of the following statements?
a、a voluntary sector organisation
b、a private sector organisation
c、a public sector organisation
d、a voluntary sector organisation
5、which of the following groups may be considered to be stakeholders in the activities of a nuclear power station? (i) the government (ii) environmental pressure groups (iii) employees (iv) local residents
a、(i), (iii) and (iv)
b、(i), (ii), (iii) and (iv)
c、(iii) only
d、(i) and (iii) only
6、the term secondary stakeholders describes which group of stakeholders?
a、stakeholders who conduct transactions with the organisation
b、stakeholders who have a contractual relationship with the organisation
c、stakeholders who do not have a contractual relationship with the organisation
d、stakeholders who conduct transactions with the organisation
7、which of the following organisations would rely most heavily on value for money indicators and efficiency rather than information on performance and profitability?
a、a small retailer
b、a private accountancy college
c、a local authority
d、a small retailer
8、adb is a business which is owned by its workers. the workers share the profits and they each have a vote on how the business is run. which of the following best describes adb?
a、public sector
b、private sector
c、not-for-profit
d、co-operative
ch2 the business environment小测验ch21、what is an acronym used to describe the key elements of an organisation's external environment?
a、swot
b、smart
c、pest
d、smart
2、which of the following is not a legitimate method of influencing government policy in the interests of a business?
a、employing lobbyists to put the organisation's case to ministers or civil servants
b、giving lawmakers non-executive directorships
c、offering financial incentives to public officials to use their influence on the organisation's behalf
d、attempting to influence public opinion, to put pressure on the legislative agenda
3、.............................................is an analysis of statistics on birth and death rates, age structures of people and ethnic groups within a community. which word correctly completes the sentence?
a、ergonomics
b、economics
c、psychographics
d、demographics
4、a recent trend in organisation and management is the rise in 'virtual organisation' and 'virtual teamworking. to which of the following environmental (pest) factors is this most directly attributed?
a、economic
b、socio-cultural
c、technological
d、political
5、the stationery and printing company s co, has recently upgraded its computers and printers so that more production has become automated. many middle managers will now be made redundant. this is known as：
a、downsizing
b、delayering
c、outsourcing
d、downsizing
6、in the context of 'best practice1 employment protection law, in which of the following circumstances is dismissal of an employee automatically considered unfair?
a、selection for redundancy on the basis of age
b、misconduct
c、marriage to an employee of a key competitor
d、incompetence
7、which of the following socio-cultural trends will have a direct impact on most business organisations? (i) increasing ethnic and religious diversity in populations (ii) falling birthrates (iii) focus on 'green' issues (iv) increase in single-member households
a、(iii) only
b、(i) and (iii) only
c、(i), (ii) and (iii) only
d、(i), (ii), (iii) and (iv)
8、porter's five forces model identifies factors which determine the nature and strength of competition in an industry. which of the following is not one of the five forces identified in porter's model?
a、substitute products or services
b、new entrants to the industry
c、bargaining power of customers
d、government regulation of the industry
9、for what function in an organisation would demographic information about social class be most relevant?
a、human resources
b、marketing
c、purchasing
d、purchasing
10、which of the following is a support activity in porter's value chain model?
a、operations
b、marketing and sales
c、inbound logistics
d、procurement
ch3 the macro-economic environment小测验ch31、which of the following is not an element of fiscal policy?
a、government spending
b、government borrowing
c、taxation
d、exchange rates
2、which of the following is associated with a negative public sector net cash requirement?
a、the government is running a budget deficit.
b、the government's expenditure exceeds its income.
c、the government is running a budget surplus.
d、public sector debt repayment (psdr) is high.
3、............................................. taxes are collected by the revenue authority from a business, which attempts to pass on the tax to consumers in the price of goods. which word correctly completes this statement? picklist：
a、progressive
b、direct
c、indirect
d、direct
4、if a government has a macro-economic policy objective of expanding the overall level of economic activity, which of the following measures would not be consistent with such an objective? a increasing public expenditure b lowering interest rates c increasing taxation
a、increasing public expenditure
b、lowering interest rates
c、increasing taxation
d、lowering interest rates
5、the currency in country x is the krone while country y uses the euro. country y has recently experienced an increase in its exchange rate with country x. which of the following effects is likely to result in country y?
a、a stimulus to exports in country y
b、an increase in the costs of imports from country x
c、reducing demand for imports from country x
d、a reduction in the rate of cost push inflation
6、the following, with one exception, are 'protectionist measures' in international trade. which is the exception?
a、import quotas
b、subsidies for exporters
c、customs procedures
d、tariffs
7、monetary policy is a government economic policy relating to： 1 interest rates 2 taxation 3 public borrowing and spending 4 exchange rates which of the above are correct?
a、1 and 4
b、2 and 3
c、2 and 4
d、3 and 4
8、which of the following organisations might benefit from a period of high price inflation?
a、an organisation which has a large number of long-term payables
b、an exporter of goods to a country with relatively low inflation
c、a large retailer with a high level of inventory on display and low rate of inventory turnover
d、a large retailer with a high level of inventory on display and low rate of inventory turnover
9、which of the following are the goals of macroeconomic policy? 1 encouraging economic growth 2 low unemployment 3 achievement of a balance between exports and imports 4 achieving zero inflation
a、1 and 2
b、2 and 3
c、2,3 and 4
d、1, 2 and 3
10、which of the following is an example of cyclical unemployment?
a、the entry of school leavers into the labour pool each year
b、lay-offs among agricultural labourers in winter
c、automation of ticketing services in tourism
d、recession in the building industry
ch4 micro-economic factors小测验ch41、in a free market economy, the price mechanism：
a、aids government control
b、allocates resources
c、measures national wealth
d、measures national wealth
2、the supply curve of a firm operating in a competitive market is its
a、marginal cost curve above the average variable cost curve
b、marginal cost curve above the average total cost curve
c、average total cost curve beyond the point where the marginal cost curve cuts it from below
d、average variable cost curve below the average revenue curve
3、a legal minimum price is set which is below the equilibrium price. what will be the impact of this?
a、excess of demand over supply
b、excess of supply over demand
c、excess of demand over supply
d、nothing
4、which one of the following would cause the supply curve for a good to shift to the right (outwards from the origin)?
a、a fall in the price of the good
b、an increase in the demand for the good
c、a fall in production costs of the good
d、the imposition of a minimum price
5、when the price of a good is held above the equilibrium price, the result will be
a、excess demand
b、a shortage of the good
c、a surplus of the good
d、a shortage of the good
6、which one of the following would not lead directly to a shift in the demand curve for overseas holidays?
a、an advertising campaign by holiday tour operators
b、a fall in the disposable incomes of consumers
c、a rise in the price of domestic holidays
d、a rise in the price of overseas holidays
7、which of the following is likely to lead to a fall in the price of good q which is a normal good?
a、a rise in the price of good p, a substitute for good q
b、a fall in the level of household incomes generally
c、a fall in the price of good t, a complement to good q
d、a belief that the price of good q is likely to double in the next 3 months
8、according to the theory of the firm, which of the following statements describes an oligopoly?
a、there are no barriers to entry into or exit from the market
b、there is only one producer in the market
c、there are four producers exerting considerable influence in the market
d、there are many producers but they each use product differentiation to distinguish themselves from each other
9、which of the following is not a substitute for carpets?
a、ceramic floor tiles
b、wooden floorboard
c、carpet underlay
d、ceramic floor tiles
10、which of the following is not a complement to cars?
a、petrol
b、tyres
c、holidays
d、petrol
ch5 business organisation, structure and strategy小测验ch 51、which of the following statements about an organisation chart is not true?
a、an organisation chartprovides a summary of the structure of a business.
b、an organisation chartcan improve internal communications within a business.
c、an organisation chartcan improve employees' understanding of their role in a business.
d、an organisation chartcan indicate functional authority but not line authority within a business.
2、which of the following is a correct definition of 'span of control’?
a、the number of employees subordinate in the hierarchy to a given manager
b、the number of levels in the hierarchy 'below’ a given manager's
c、the number of employees directly responsible to a manager
d、the number of levels in the hierarchy 'below’ a given manager's
3、which of the following terms is not used by mintzberg in his description of organisational structure?
a、strategic apex
b、support base
c、technostructure
d、operating core
4、y pic is a growing organisation which has recently diversified into a number of significant new product markets. it has also recently acquired another company in one of its overseas markets. what would be the most appropriate form of organisation for y pic?
a、geographical departmentation
b、divisionalisation
c、functional departmentation
d、functional departmentation
5、which of the following principles of classical management is challenged by matrix management?
a、structuring the organisation on functional lines
b、structuring the organisation on geographical lines
c、unity of command
d、decentralisation of decision-making
6、which of the following statements about the informal organisation is not true?
a、the influence of the informal organisation was highlighted by the hawthorne studies, in the way group norms and dynamics affected productivity.
b、informal organisation can pose a threat to employee health and safety.
c、informal organisation can stimulate innovation.
d、managers in positions of authority generally cannot be part of the informal organisation.
7、which one of the following is an advantage of centralisation?
a、it helps to develop the skills of junior managers
b、it avoids overburdening top managers in terms of workload and stress
c、senior managers can take a wider view of problems and consequences
d、it avoids overburdening top managers in terms of workload and stress
8、which of the following statements is/are true? (i) an informal organisation exists within every formal organisation (ii) the objectives of the informal organisation are broadly the same as those of the formal organisation (iii) a strong, close-knit informal organisation is desirable within the formal organisation
a、statement (i) only
b、statements (i) and (iii) only
c、statements (ii) and (iii) only
d、statement (iii) only
9、what is an organisation which has removed the internal barriers which separate hierarchy levels and functions and also between the organisation and its suppliers, customers and competitors known as?
a、modular organisation
b、hollow organisation
c、jobless structure
d、boundaryless organisation
10、which of the following statements are true? (i) with a shared service centre services are likely to be less tailored (ii) the it function is commonly provided using shared service approach (iii) a shared service centre is not part of the organisation a b c
a、statement (i) and (iii) only
b、statements (i) and (ii) only
c、statements (ii) and (iii) only
d、statements (ii) and (iii) only
ch6 organisational culture and committees小测验ch 61、bz ness ltd is an organisation with a strongly traditional outlook. it is structured and managed according to classical principles： specialisation, the scalar chain of command, unity of command and direction. personnel tend to focus on their own distinct tasks, which are strictly defined and directed. communication is vertical, rather than lateral. discipline is much prized and enshrined in the rule book of the company. from the scenario, what sort of culture does bz ness ltd have, using harrison's classifications?
a、role culture
b、task culture
c、existential culture
d、power culture
2、which of the following statements is true?
a、strong values improve corporate performance
b、strong values can replace rules and controls in an organisation
c、strong values minimise conflict within an organisation
d、strong values are dangerous if they filter out 'uncomfortable' environmental information
3、culture is the collective programming of the mind which distinguishes the members of one .............................................from another. which word or phrase most accurately completes the definition?
a、nation
b、category of people
c、social class
d、nation
4、which of the following is not one of the terms used by hofstede to describe a key dimension of culture?
a、power-distance
b、acquisitive/giving
c、individualism/collectivism
d、uncertainty avoidance
5、which is the 'deepest' set of underlying factors which determine culture, and the hardest to manage?
a、values
b、rituals
c、assumptions
d、rituals
6、who defined organisational culture as 'the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its environment'?
a、maslow
b、schein
c、porter
d、mintzberg
7、research has indicated that workers in country a display characteristics such as toughness and the desire for material wealth and possessions, while workers in country b value personal relationships, belonging and the quality of life. according to hofstede's theory, these distinctions relate to which of the following cultural dimensions?
a、masculinity - femininity
b、power - distance
c、individualism - collectivism
d、uncertainty avoidance
8、the research and development (r & d) function of a business： (i) is primarily concerned with market research (ii) can improve existing products as well as developing completely new products (iii) has been less important for firms manufacturing computers to meet an industry standard than for those firms developing the next generation of computers (iv) is always undertaken under contract by specialist external consultancies which of the above statements are correct?
a、(i) and (ii) only
b、(ii) and (iii) only
c、(i), (iii) and (iv) only
d、(ii) and (iv) only
9、services have certain qualities which distinguish them from products. because of their ............................................. ,physical elements such as vouchers, tickets, confirmations and merchandise are an important part of service provision. which of the following words most accurately completes the sentence?
a、intangibility
b、inseparability
c、variability
d、perishability
10、u ltd produces a portfolio of products and focuses its efforts and resources on persuading customers to buy them. this is an example of which type of 'orientation'?
a、production
b、sales
c、marketing
d、marketing
ch7 corporate governance and social responsibility小测验ch 71、calum, heidi and jonas are managers for zip co. they have been told that their salary will be based on company performance and that a bonus scheme will also be introduced. the bonus will also be related to company performance. which of the following best describes the approach to governance that zip co is using?
a、stewardship theory
b、agency theory
c、stakeholder theory
d、stakeholder theory
2、michael has been asked to prepare a presentation for the company directors on good corporate governance. which one of the following is he likely to exclude from his presentation?
a、risk management
b、internal controls
c、maximising shareholder wealth
d、accountability to stakeholders
3、corporate governance is essentially of what significance?
a、control system
b、strategic importance
c、risk management
d、risk management
4、which of the following is a feature of poor corporate governance?
a、domination of the board by a single individual
b、critical questioning of senior managers by external auditors
c、supervision of staff in key roles
d、lack of focus on short-term profitability
5、the tasks of which body include： monitoring the chief executive officer; formulating strategy； and ensuring that there is effective communication of the strategic plan?
a、the audit committee
b、the public oversight board
c、the board of directors
d、the nomination committee
6、which of the following would be included in the principles of corporate social responsibility? (i) human rights (ii) employee welfare (iii) professional ethics (iv) support for local suppliers
a、(ii) and (iii) only
b、(i) only
c、(ii), (iii) and (iv) only
d、(i), (ii) and (iv) only
7、which of the following is subject to the least direct regulation?
a、employment protection
b、corporate social responsibility
c、corporate governance
d、corporate governance
8、in most countries, what is the usual purpose of codes of practice on corporate governance?
a、to establish legally binding requirements to which all companies must adhere
b、to set down detailed rules to regulate the ways in which companies must operate
c、to provide guidance on the standards of the best practice that companies should adopt
d、to provide a comprehensive framework for management and administration
9、who should set directors' reward and incentive packages, according to corporate governance provisions?
a、the board of directors
b、the nomination committee
c、a remuneration committee made up of independent non-executive directors
d、the nomination committee
10、what is the purpose of an operating and financial review (ofr)?
a、to provide the board of directors with a narrative statement by the audit committee of its findings on the efficacy of internal operational and financial controls.
b、to set out the directors' analysis of the business, in order to provide investors with a historical and prospective view through the eyes of management.
c、to provide a statement that the company is a going concern.
d、to provide a statement that the company is a going concern.
ch9 control, security and audit小测验 ch 91、which of the following is not an aim of internal controls?
a、to enable the organisation to respond appropriately to business, operational and financial risks
b、to eliminate the possibility of impacts from poor judgement and human error
c、to help ensure the quality of internal and external reporting
d、to help ensure compliance with applicable laws and regulations
2、some controls are provided automatically by the system and cannot be by-passed, ignored or overridden： for example, having to input a password to enter a computer system. these are classified as ..............................................controls. which term correctly completes this statement?
a、detect
b、mandated
c、non-discretionary
d、administrative
3、the mnemonic spamsoap is often used to remember the range of financial control procedures. what does the 'o' stand for in this mnemonic?
a、operations
b、organisation
c、oversight
d、oversight
4、which of the following is not an internal check?
a、separation of duties for authorising, custody and recording
b、pre-lists, post-lists and control totals
c、bank reconciliations
d、systems for authorising transactions within specified spending limits
5、which of the following statements about internal audit is true?
a、internal audit is an independent appraisal activity
b、internal audit is separate from the organisation's internal control system
c、internal audit is carried out solely for the benefit of the organisation's stakeholders
d、the internal audit function reports to the finance director
6、the use of uninterruptible (protected) power supplies is a method of protecting data and it systems from what sort of security threat?
a、accidental damage
b、weather
c、hacking
d、hacking
7、all of the following, with one exception, are inherent limitations of internal control systems. which is the exception?
a、the costs of control
b、potential for human error and deliberate override
c、the types of transactions controls are designed to cope with
d、the independence of controls from the method of data processing
8、which of the following statements about external auditors is not correct?
a、external auditors are appointed by the shareholders of a company
b、the primary responsibility of external auditors is to investigate financial irregularities and report them to shareholders
c、external auditors may rely on the work of internal auditors, if they first assess its worth
d、external auditors are concerned with the financial records and statements of the organisation
9、in the context of audit, what are 'substantive tests' designed to accomplish?
a、to establish whether interna! controls are being applied as prescribed
b、to identify errors and omissions in financial records
c、to establish the causes of errors or omissions in financial records
d、to establish an audit trail
10、which type of audit is concerned with the monitoring of management's performance, concentrating on the outputs of the system and the efficiency of the organisation?
a、systems audit
b、operational audit
c、probity audit
d、social audit
ch10 identifying and preventing fraud小测验 ch 101、which of the following activities create vulnerability to fraud? (i) calculating payslips (ii) preparing delivery notes (iii) paying supplier invoices (iv) meeting budgets and performance targets
a、(iii) only
b、(i) and (iii) only
c、(i) and (ii) only
d、(i), (ii), (iii) and (iv)
2、x pic has a bad debt policy whereby aged receivables who are obviously not going to pay, are written off. the financial accountant does not enforce this policy. this might be fraudulent insofar as it creates which of the following effects?
a、it removes funds from the business
b、it results in the understatement of profits and net assets
c、it results in the overstatement of profits and net assets
d、it results in the intentional overstatement of profits and net assets
3、all of the following, with one exception, are internal factors which might increase the risk profile of a business. which is the exception?
a、increased competition
b、corporate restructuring
c、upgraded management information system
d、new personnel
4、which of the following would most clearly present a personnel risk of fraud?
a、segregation of duties
b、high staff morale
c、staff not taking their full holiday entitlements
d、consultative management style
5、all of the following, with one exception, are potential impacts on a business of removal of significant funds or assets. which is the exception?
a、fall in returns to shareholders
b、reduction in profits
c、increase in working capital
d、reputational damage
6、which of the following internal controls might be least effective in preventing fraud, if staff are in collusion with customers?
a、physical security
b、requiring signatures to confirm receipt of goods or services
c、sequential numbering of transaction documents
d、authorisation policies
7、which of the following is not a key risk area for computer fraud?
a、hackers
b、lack of managerial understanding
c、inability to secure access to data
d、integration of data systems
8、which two of the following stakeholders will be most directly affected if a business overstates its financial position? (i) staff (ii) customers (iii) investors (iv) suppliers
a、(i) and (ii)
b、(ii) and (iii)
c、(iii) and (iv)
d、(ii) and (iv)
9、only allowing purchasing staff to choose suppliers from an approved list is an example of what sort of fraud prevention measure?
a、segregation of duties
b、appropriate documentation
c、limitation control
d、check control
10、which of the following statements about fraud prevention is not true?
a、cash sales are an area of high risk of fraud.
b、performance-based rewards for managers reduce the risk of fraud.
c、emphasis on the autonomy of operational management may weaken controls.
d、fraud awareness and ethics education can reduce the risk of fraud
ch 11 leading and managing people小测验 ch 111、leaders may be distinguished from managers by the fact that they do not depend on............................................. in the organisation. which of the following types of power correctly completes this statement?
a、expert power
b、position power
c、physical power
d、physical power
2、which of the following writers is not a member of the school of management thought to which the others belong?
a、fw taylor
b、elton mayo
c、abraham maslow
d、frederick herzberg
3、monica is a manager in the finance department of p co and she has several staff working for her. she has become quite friendly with most of her staff and they like her and appreciate that she does everything she can to attend to their needs. which type of managerial style does monica have?
a、impoverished
b、task management
c、country club
d、dampened pendulum
4、according to fielder, which of the following are true of psychologically distant managers? 1 they judge their staff on the basis of performance 2 they are primarily task-oriented 3 they prefer forma, consultation methods rather than seeking staff opinions 4 they are closer to their staff
a、1 and 2
b、2 and 3
c、1, 2 and 3
d、1, 2, 3 and 4
5、which of the following is not a technique of scientific management or taylorism?
a、micro-design of jobs
b、work study techniques to establish efficient methods
c、multi-skilled teamworking
d、financial incentives
6、what is the key contribution of the human relations approach to management?
a、awareness of the importance of group dynamics and worker attitudes as an influence on productivity
b、concern for productivity and efficiency
c、awareness of the many different variables that influence and constrain a manager's behaviour
d、proof of a clear link between job satisfaction, worker motivation and business success
7、which of the following leadership styles gives the most discretion or decision-making power to subordinates?
a、autocratic
b、consultative
c、democratic
d、persuasive
8、of mintzberg's nine managerial roles, which is being exercised by a manager who gathers information from contacts within and outside the organisation?
a、leader
b、monitor
c、spokesperson
d、disseminator
9、which of the following terms is used to describe the 'right' to perform an action in an organisation?
a、responsibility
b、authority
c、influence
d、power
10、which of the following is an 'interpersonal' role of management, in mintzberg's classification of nine managerial roles?
a、spokesperson
b、figurehead
c、negotiator
d、resource allocator
ch 13 diversity and equal opportunities小测验 ch 131、sound business arguments can be made for having an equal opportunities policy. which of the following reasons apply? 1 to show common decency and fairness in line with business ethics 2 to widen the recruitment pool 3 to attract and retain the best people for the job 4 to improve the organisation's image as a good employer
a、1, 2 and 3
b、2 and 3
c、1 and 3
d、1,2, 3 and 4
2、which of the following correctly describes the purpose of current equal pay regulations?
a、to ensure that there is no element of sexual or racial discrimination in determining pay rates
b、to provide that job evaluation must be used in determining pay rates
c、to provide that women have the right to equal pay to work of equal value to that of men
d、to ensure that women have the right to equal pay to men in the same job
3、which of the following statements are true? 1 taking active steps to encourage people from disadvantaged groups to apply for jobs and training is classed as positive discrimination. 2 diversity in the workplace means implementing an equal opportunities policy.
a、they are both true.
b、1 is true and 2 is false.
c、1 is false and 2 is true.
d、they are both false.
4、which of the following is a potential business benefit of a corporate diversity policy?
a、compliance with equal opportunities legislation
b、respect for individuals
c、better understanding of target market segments
d、efficiency in managing human resources
5、which of the following statements about disability discrimination law is not true?
a、the requirements only effect employers of more than 20 employees
b、employers must adjust working arrangements or the physical features of premises to remove any disadvantage to disabled people
c、for an individual to be defined as a disabled person, the physical or mental impairment must have an adverse effect of more than 12 months' duration
d、public bodies have additional duties to protect and promote equality for disabled people
6、a job interviewer asks a woman about her plans to have a family. she eventually does not get the job, because she lacks qualifications which are listed as essential in the person specification. however, she later finds out that men who attended interviews were not asked questions about their plans to have a family. which of the following statements correctly describes the situation?
a、the woman would have a successful claim of direct sexual discrimination
b、the woman would have a successful claim of indirect sexual discrimination
c、the organisation has laid itself open to a claim of indirect sexual discrimination, but such a claim would not be successful
d、the organisation has not laid itself open to any claim of discrimination
7、the concept of............................................. is based on the belief that the dimensions of individual difference on which organisations currently focus are crude and performance-irrelevant, and that an organisation should reflect the range of differences within its customer and labour markets. which words correctly complete this sentence?
a、equal opportunity
b、cultural divergence
c、managing diversity
d、cultural divergence
ch 14 individuals, groups and teams小测验 ch 141、which of the following is most clearly a sign of an ineffective group?
a、there is disagreement and criticism within the group
b、there is competition with other groups
c、members passively accept work decisions
d、individuals achieve their own targets
2、........are mental states (made up of thoughts, feelings and intentions) which influence an individual's response to all objects and situations with which they are related. which word correctly completes this definition?
a、personality traits
b、perceptions
c、attitudes
d、emotional intelligences
3、for which of the following applications is teamworking not best suited?
a、ideas generation for innovation
b、co-ordination of different functions
c、crisis decision-making
d、co-ordination of geographically dispersed workers
4、if a team is bogged down in argument, and discussion is turning hostile, which of the following types of contribution would the team leader seek to discourage?
a、bringing-in
b、blocking
c、summarising
d、testing understanding
5、grant is a member of a project team. his colleagues in the team rely on him to read and check complex project documentation. grant has a keen eye for detail and often identifies minor details in documents that others miss but may be of significance. despite the diligent approach, grant always meets his deadlines. however, some of grant's colleagues feel frustrated when he refuses to involve others. he can hold up progress as he will not agree to the team signing off project documents until all of his concerns are fully discussed. according to belbin's team roles theory, grant is an example of which of the following?
a、implementer
b、completer-finisher
c、monitor-evaluator
d、shaper
6、in belbin's model of team roles, which of the following is most important for a well-functioning team?
a、a mix and balance of team roles
b、nine members, so that all roles are filled
c、a focus on functional/task roles, not process roles
d、as few members as possible
7、which of the following would be an effective technique for encouraging healthy team solidarity?
a、discouraging competition with other groups
b、encouraging competition within the group
c、encouraging members to express disagreements
d、discouraging members from expressing disagreements
8、an organisation has set up a team in which any member of the team can perform the full range of its tasks. the manager is able to share out tasks between members according to who is available to do a given job when it is required. what sort of team organisation does this describe?
a、multi-disciplinary team
b、multi-skilled team
c、self-managed team
d、virtual team
ch 15 motivating individuals and groups小测验 ch 151、which of the following is not a category in maslow's hierarchy of needs theory?
a、physiological needs
b、freedom of inquiry and expression needs
c、need for affiliation
d、safety needs
2、keepham (hungary) co offers its employees： (i) sensible company policies (ii) good salaries and bonuses (iii) considerate supervision (iv) training programmes according to herzberg's two-factor theory, which of these things will satisfy employees in such a way as to motivate them to superior effort in the long-term?
a、(ii) only
b、(iv) only
c、(ii) and (iv) only
d、⑴，(ii), (iii) and (iv)
3、willy dewitt-ornott works in sales. there is always a sales competition at the year end and the winner is likely to be made team leader. willy's quite certain that he will be able to win and that he will have more responsibility, which he would like. but he would also have to work much longer hours, and he is quite reluctant to do this for family reasons. if an expectancy equation were used to assess willy's motivation to work hard at the end of the year, based on the information given, which of the following results would you expect to see?
a、valence would be high, expectancy high, motivation high
b、valence would be high, expectancy low, motivation low
c、valence would be around 0, expectancy high, motivation low
d、valence would be around 0, expectancy high, motivation high
4、all of the following, with one exception, are alternative terms for the same thing. which is the exception?
a、motivator factor
b、hygiene factor
c、environmental factor
d、maintenance factor
5、the five core dimensions which contribute to job satisfaction are skill variety, task identity, task significance,..............................................and feedback. which of the following is the dimension missing from the above list?
a、recognition
b、advancement
c、autonomy
d、rewards
6、participation can motivate employees by making them take 'ownership' of the task and increasing their commitment. in which of the following circumstances, however, would this not happen?
a、participation is genuine
b、the purpose of participation is made clear
c、everyone is allowed to participate equally
d、efforts at participation are maintained for a reasonable period
7、application of process theories to motivation in practice involves all but one of the following measures. which is the exception?
a、clarifying intended results
b、giving feedback on actual results
c、immediacy of reward following results
d、consistency of reward for results
8、which of the following is a potential problem with individual performance-related pay (prp) as a motivator?
a、its effect on organisational communication
b、its relevance to business objectives
c、the fact that it does not relate to individuals' wage or salary grades
d、its effect on team motivation
ch 18 personal effectiveness and communication小测验 ch 181、what name is given to the process whereby an individual defines objectives and formulates action plans for learning with a view to improving his or her own effectiveness? a b c d
a、coaching
b、mentoring
c、counselling
d、personal development planning
2、jared is the leader of a virtual team which stays in contact via email. team members send all messages to jared, who forwards them to the rest of the network. which communication pattern is reflected in this situation?
a、the circle
b、the 'y'
c、the wheel
d、the all-channel
3、which of the following areas is not an advantage of using email as a communication tool?
a、security
b、speed
c、multiple recipients
d、versatility
4、which of the following is not an attribute of communication through an informal organisational network or 'grapevine'?
a、fast
b、selective
c、accurate
d、up-to-date
5、in the radio signal model, which of the following shows the correct order in which a message is transmitted?
a、feedback, sender, decoded message, coded message, receiver
b、sender, decoded message, coded message, feedback, receiver
c、coded message, sender, decoded message, receiver, feedback
d、sender, coded message, decoded message, receiver, feedback
6、which of the following communication mechanisms is designed to improve upward communication?
a、notice boards
b、organisation manual
c、team meetings
d、team briefings
7、what is the technical term given to a fault in the communication process where the meaning of the message is lost 'in translation1 from intention to language, or from language to understanding?
a、noise
b、redundancy
c、distortion
d、feedback
8、which of the following best defines coaching?
a、developing the individual by helping to build on skills and overcome weaknesses
b、provision of one-way instruction on formal tasks required to carry out the immediate job
c、offering career guidance in order to maximise the individual's potential
d、provision of objective advice to overcome the individual's personal problems
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