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you’d better finish your self-introduction within _________.
what are the basic elements in a resume?
which of the following should not be highlighted in your self-introduction?
in the mode of “star”, the letter “s” stands for ________.
when you are asked “why do you apply for this post?” in the job interview, the interviewer is actually asking about ________.
which of the following should you do in the job interview?
how to describe our relevant skills, qualifications, experiences, achievements and rewards in the resume?
in the mode of “star”, the letter “a” stands for ________.
which of the following is not a frequently-asked question in the job interview?
when making a resume, you can put your job intention _________.
we can apply for different positions with the same resume.
in your self-introduction you should introduce your own achievements instead of your team achievements.
during the job interview, we can ask the interviewer directly our future salary or promotion since we are really interested in it.
as for the length of a resume, the longer the better.
don’t speak with too much facial expression and too many gestures in the job interview.
if the ownership of the companies is not open to the public, we call them _______.
which of the following statements is not the advantage of working for a state-owned company?
which of the following competencies are not included in the “4cs” of core competencies?
the functions of personnel department may exclude _______.
which of the following statement is not correct for a ceo of a publicly held company?
which of the following statement is not correct for a publicly held company?
which of the following statement is not correct for a company structure?
some companies are ‘not-for-profit’ which provide much required services to those in need, and derive from the following organizations except _______.
the following statements are usually related to language competence except _______.
the followings are responsibilities of a sale manager except _______.
the classification of company is based on the different types of ownership of the company, and also the aims and objectives of the owners.
most of the influential top revenue enterprises belong to the type of closely held company.
within a business, an organizational structure allows people to know exactly who is in charge of whom and what any given person’s responsibilities are.
a job title can either describe the level of the position, or the responsibilities of the position.
5. a company structure chart will show the jobs, listed by job title, the reporting structure, and company management.
we should not say “________” when we answer the phone.
if the one you want is not available on the phone, you can take a message by leaving some basic information except ________.
if there is something wrong with the phone or telephone line when you make a call, you can use the following expressions except _____.
if you ask for someone during a business call, you can use the following expressions except _______.
when introducing yourself, you should not say: “__________.”
at the beginning of a business call, you should introduce yourself by _______.
during the business call, if you are not so sure about the information, you can say the following sentences except ________
you can end a business call by using the following expressions except _______.
when making preparations for a business call, which of the following is not right?
a business call should not be longer than 1 minute.
during the business call we should stick to the subject and do not allow the conversation to drag out with meaningless chatter.
when you feel necessary to make a business call, pick up your phone immediately in case that you forget.
you should try to speak as loud as possible on the phone so as to make yourself heard clearly.
in business calls if the person you want is not available, try to leave a message as detailed as possible.
the following is a checklist of major elements essential for meeting effectiveness except _______.
the _____ is responsible for seeing that the planning gets done, not necessarily for doing it.
there are some of the drawbacks of meetings except ________.
_____ may record review of the past activities, new decisions and polices, and provide the decision-making process.
_____ is a written record to be kept for future reference.
during the meeting, what should a chairperson first do?
the following are why meetings are held except _______.
contact can be as simple as sending everyone a friendly reminder through office e-mail, phone calls, or a post card reminder through the mail.
as a chairperson, before holding a meeting, you needn’t decide who should attend and what the purpose of the meeting is.
it is ok that you begin a meeting five to seven minutes after it was scheduled.
it is not necessary to stick to the agenda during the meeting.
a well-planned agenda, posted ground rules, and using a bin can help meeting run effectively.
the first step in planning a business trip is to ____________.
if there is no flight or ticket available in your request, you can ask for other choices by saying “_______”.
four aspects are usually considered by the travelers when choosing a hotel: atmosphere, location, services and ______.
while receiving visitors, a receptionist should first find out _________.
the receptionist should keep a register which includes date, time, name and ________.
first impressions can help to do the following things except ___________.
which topic is traditionally taboo when talking to strangers?
many corporate guests like to eat in their hotel rooms so they can ________.
the business center at the hotel ________.
if you really need to go on a business trip, consider the following to plan an efficient trip, except _______.
before you start your business trip, to make a art planning is very essential.
all the countries have the same stipulations on the items to be declared.
while checking in, you can’t have any special requirements for the room.
while receiving visitors, the receptionist should introduce the executive to the visitor first.
while having all talk with the visitor, remember to choose safe topics for your talk.
in the first place, the speaker should do the__________in the company presentation.
this sentence good morning and thank you for making the effort to be here with us today. please allow me to briefly introduce myself. my name is.... is the sample for presenter to do________in the company presentation.
to be effective, the speaker’s message must be passed to the listeners which means__________.
for the use of language, attention the following points: vocabulary, grammar, pronunciation, fluency and ________.
in the very beginning, a brief introduction is always given. it should include at least four pieces of information: what you’re going to talk about; how long you’ll take; _____________; whether you’d welcome questions during your talk, or only at the end.
when describing graphs and trends, the line graphs, bar graphs, _________are the most favorable options.
which of the following can help to encourage the audience’s attention?
the following items should be included in the body of a company presentation except ________.
the following tips can help you to avoid being nervous before giving a presentation except _________.
a company presentation refers to a spontaneous speech given to the target consumer for marketing purposes on behalf of listener’s own company.
the basic elements in a company presentation could make sure it is an effective presentation.
the speaker should be responsible for the content and clarity in a company presentation.
body language and eye contact are called nonlinguistic techniques.
company history, location and key personnel can’t be omitted in the company presentation.
before a product presentation, the presenter should have a clear idea about the _______ of the presentation.
understanding the customers’ _______ is important to a successful product presentation.
how to keep a product presentation short?
what should be avoided when giving a product presentation?
which of the following is not the way to keep a presentation “real”?
which can help to attract the audience’s attention when giving a product presentation?
usually a formal product presentation includes 6 parts: introduction, outline, body, summary, conclusion and question & answer session.
a good product presentation should be given from the point of view of the buyers.
when giving a product presentation, the presenter usually introduces such information as outlook, size, weight, material, features functions, price, guarantee and warranty.
it is unnecessary to have practice before giving a product presentation.
when giving a product presentation, eye contact may help to attract the audience’s attention.
which of the following statement related to the three elements in a balance sheet is not true?
the following statements are usually related to the features of a good business presentation except ______.
for every business, which of the following is not included in the three important financial statements?
suppose you are the manager of a chinese company preparing for an interview with a foreign reporter about the company’s business performance, select the items that you would not like to cover in the interview.
________________measures the profitability of the company during the year. it shows the difference between revenues and expenses.
_________________is a record of the actual changes in cash compared to the income statement. it shows you where the cash was brought in and where the cash was diursed.
________________are outflows from delivering or producing goods or services that constitute the entity’s ongoing major or central operations.
_________________create revenues, expenses, gains and losses.
_________________ increase and decrease long-term assets.
which of the following statement does not describe changes and trends of the company performance?
for publicly held companies, periodic financial reports are required by law.
when an investor understands the income and expense components of the income statement, he or she can appreciate what makes a company profitable.
expenses are outflows of economic resources including cost of goods sold, selling, general and administrative expenses, tax expense, interest expense, etc.
cash flow statement is a record of the actual changes in cash compared to the income statement. it shows the firm’s cash inflows and outflows from operations as well as its investments and financing activities.
before you deliver a speech to introduce business performance, you should know your material, statistical documents of your company.
usually, trade fairs can only be attended by _____ and members of the press.
for many companies, exhibiting at the right trade fairs offers a unique opportunity to expand their business ideas, increase_____ and attract more customers.
it will be quite enough, if you just _____ me a line about things like the discount in the course of the next two weeks.
in order to _____business, we are prepared to cut down our price by 5%.
the key to finding the best fairs lies in finding the ones that pulls in the most _____ for your industry.
if you are a seller at a trade fair, qualify the lead by asking _____ questions.
if your quotation is competitive, we intend to _____300 sets butterfly brand sewing machines.
it is necessary to _____ the specification ____ the requirements.
exhibitors always sell more products at trade fairs than sales calls.
it takes a comparatively short time to reach the customers at trade fairs.
the most valuable thing a trade fair provides is more profits.
before sending your booth staffers, you need to first consider the weather of the place where the trade show is held.
an indication of the space required is not usually necessary for registration.
expressions such as “reference price”, “subject to our final confirmation”, “subject to unsold” can be found in a _______ offer.
_____ receipt of your instructions we will send the goods.
our company mainly trade _____ cotton piece goods.
it is our hope to promote, _____joint efforts, both trade and friendship to our mutual advantage
we shall appreciate _____ this matter your serious consideration.
_____ now exceeds _____ on our market.
please quote us your lowest _____ for walnuts.
we can _____ you 250 metric tons of groundnuts at $1,800 net per m/t c&f emp for shipment in october.
we believe this new products of ours will appeal _____ your customers.
in reply to your letter of august 15, we are giving you an offer _____.
in international trade, an inquiry is usually made by a prospective buyer without engagement.
fob is a trade term requiring the seller to deliver the goods to a named port designated by the buyer.
cif is a trade term requiring the seller to arrange the carriage of goods by sea to a port of destination, and provide the buyer with documents necessary to obtain the goods from the seller.
in fas, the seller fulfills his/her obligations to deliver when the goods have passed over the ship’s rail.
usually there are two kinds of offers. one is firm offer, the other is non-firm offer.
when buyers are not so familiar with the new products or not so convinced by the reputation of the seller, they will make an initial attempt by ordering a all quantity of certain products, which is known as ___________.
__________ is a definite promise to sell goods at the stated prices, usually within a stated period of time.
__________ is not binding upon the sellers, and can be changed or withdrawn by the seller.
______ is an agreement that creates an obligation, which is binding, legally enforceable between two or more competent parties.
in business letters, _____________ is below the complimentary close.
which of the following is not a phrase in the negotiation process? ______
when writing a business letter, we should be _____________.
in business letters, “yours sincerely” belongs to ____________.
generally speaking, ___________ will follow if the initial order or the trial order is satisfactory to both parties.
in the general trading process, the seller makes an inquiry with which the buyer makes an offer.
generally speaking, further orders will follow if the initial order or the trial order is satisfactory to both parties.
when writing business letters, we must emphasize one or two important things and make our main idea clear.
negotiation is often conducted by putting forward a position and making concessions to achieve an agreement.
during a business negotiation, we should never compromise in any area.
in payment in advance method, the entire risk is put on_______.
under payment in advance, the importer makes ________ to the supplier before the shipment of goods is done.
which payment does not offer the seller any protection in case of non-payment?
in _______, the sale transaction is settled by the bank through an exchange of documents
in ___________, the buyer’s bank undertakes to pay the seller when the terms and conditions have been met.
in order for the payment to occur, ______ has to present the necessary shipping documents confirming the delivery of goods within a given time frame.
in l/c transaction, ______ forwards the l/c to the ________ in the seller’s country.
in the end of l/c transaction, ________ debits the buyer’s account and releases the relevant documents so that the buyer can claim the goods from the carrier.
if payment of export trade is made by letter of credit, ________ , on receiving the relevant l/c, should first of all make a thorough examination to see whether the clauses set in the l/c are in full conformity with the terms stated in the sales contract.
when checking the l/c, the seller needs to focus on the following provisions except__________.
payment in advance does not involve any commercial bank and is therefore expensive.
open account payment takes place when either the importer has a strong credit history or is well-known to the seller.
collection can be ided into d/p and d/d.
remittance and collection belong to commercial credit, and letter of credit belongs to banker’s credit.
in l/c transactions, the banker is responsible for paying money and tendering documents on behalf of both sides.
which of the following factors will not influence the determination of delivery time?
which type of transportation is appropriate for perishable or seasonal goods?
normally, the l/c should reach the seller at least ______ days before the date of shipment.
which of the following is the synonym of “advance” in the phrase “advance the delivery”?
in deciding the date for shipment, considerations must be given to the following except _______.
which of the following ports of destination is specific?
which of the following words is wrong in spelling?
from the statement “shipment during march to june in four equal monthly lots”, we can see the shipment _______.
the first procedure involved in the process of delivery is _________.
the following are the ways of stipulating the date of delivery except ________.
quality of goods is one of the factors that influence the determination of delivery time.
once the date is agreed, the parties are obliged to fulfill their obligations before the agreed time, or they might face claims.
the port of destination is usually proposed and determined by the seller.
the port of shipment should be close to where the goods are manufactured.
if transshipment is allowed, it should also be indicated who pays the cost of transshipment.
claims may be filed when ______ breaks the contract and causes losses to the other party in business
which of the following is not the reason for a claim?
which of the following is not the way to make a claim more effective?
which of the following statement is not to refer to the impact of the problem when making a claim?
in the opening part of a claim letter, you can begin a letter by ________ for the need to complain and describing the problem.
which of the following statement is true about writing claim letters?
passive voice should be used in a claim letter to _________.
which of the following is not the right guideline for handling claims?
when receiving a claim, the receiver should first ________.
in which case can’t a claim be refused by the seller?
claims are always filed by the buyer against the seller.
you need to state the problem and specific reasons for being dissatisfied and ask for explanation when making a claim.
passive voice is preferred when writing an adjustment letter.
you should never be angry or accuse the customer when handling a claim.
a claim can be refused when there is no reliable evidence provided.
_____________ is arranging for a product to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumers.
this section gives a whole picture about ______________involving market segmentation, market targeting and market positioning. ( b)
____________is defined by many marketers as “putting the right product in the right place, at the right price and right time.”
distribution channel is a way of selling a company's product either directly or via _________.
michael dell was a strong believer in the power of advertising and frequently stressed its importance in the company’s __________.
marketing shows how to reach to the customers and build long lasting relationship while sales just means selling is the _______ result of marketing.
marketing is _______ sales.
segmentation means breaking the heterogeneous market into aller, __________ markets.
marketing planning involves designing activities relating to marketing __________ and the changing marketing environment.
marketing plan is a written document that acts as a(n) _________ of marketing objectives for the marketing manager.
marketing is equal to selling products.
product, price, place and production are called marketing mix.
promotion only means one marketing strategy in the supermarket and department store.
appropriate marketing activities could promote sales.
marketing and sales both employ the pull strategy to attract consumers.
print publications such as magazines, books, newspapers and ________ (such as annuals) offer a variety of advertising opportunities.
unlike television, _____presents the additional disadvantage of limiting advertisers to audio-only advertising.
the fastest growing media outlet for advertising is the ______.
______are often aller than outdoor billboards and are designed to attract the attention of foot traffic. for example, aller signage in airports, train terminals and large commercial office space fit this category.
because it is a mass medium capable of being seen by nearly anyone, _____lacks the ability to deliver an advertisement to highly targeted customers compared to other media outlets.
to evaluate media efficiency, planners shoud consider the following factors except _________.
advertising works best when it’s developed to meet one goal at a time.
handheld devices, such as cellphones, artphones, portable computers and other wireless devices, make up the growing mobile device market.
advertising cannot serve as a reminder to consumers.
advertisement cannot differentiate the product from its compes.
good advertisement can induce consumers to try the product.