1、in a business letter, we often use _________ to indicate the particular addressee. a、reference number b、attention line c、subject line d、postscript
2、which of the following elements is used to give a brief introduction to the topic and content of the letter? a、letterhead b、complimentary close c、ubject line d、attention line
3、complimentary close is a courteous, friendly and formal way to end the letter. the often used words are ______________ etc. a、carefully, respectfully, hopefully b、kindly, faithfully, cleverly c、sincerely, respectfully, faithfully d、friendly, smartly, kindly
4、the most widely used format in a business letter is ___________, and in the letter of this format each line starts from the leftmost side, without any space left. a、indented format b、modified block format c、mixed format d、block / full format
第一章作业
1、please write a formal invitation letter by using the modified block format.
第二章 邀请信与名片
邀请信测验
1、in the letter of invitation, what does “r.s.v.p.” stand for? a、please dress formally. b、please let us know if you cannot attend. c、reply if you please. d、reply at your earliest convenience.
2、which of the following principles is not true in the writing of invitation card? a、invitation card should be written in the third person. b、the layout of invitation card should be arranged in a decoratively indented form. c、there are no punctuation marks at the end of each line. d、guests’ names must be printed with their titles.
3、which of the followings is true according to the principles of the writing of invitation letter? a、an informal invitation letter can be written either in the first person or in the third person. b、contents of an invitation letter should always include the purpose of the invitation, the place and the time of the event. c、the tone of formal invitation letter tends to be oral, conversational, and friendly. d、in invitation letter, it must be avoided to use the abbreviation form such as “i’m”, “i’ve”, “we’re”, “you’re”, etc..
4、the formal expression of “恭请……光临” in english can be _________________. a、“require the pleasure of the company of …” b、“request the honor of the company of …” c、“require the pleasure of the presence at ...” d、“request the honor of the company with …”
名片与头衔测验
1、which of the following is not mentioned as a function of a business card? a、introduce someone b、exchange business information c、expand your social network d、invite someone to dinner
2、which one is the short form of corporation? a、co. b、corp. c、cor. d、inc.
3、which one is the pinyin of “欧阳中石”？ a、ouyang zhongshi b、ou yang zhongshi c、ouyang zhong shi d、ouyangzhongshi
4、how do we exchange business cards with others? a、extend your name cards with both hands b、give it to highest-ranking individual or leader of the group first c、wait to be introduced before presenting it d、all of the above
第二章作业
1、write an invitation card based on the following information: host: mr. and mrs. green guest: mr. and mrs. blake event: dinner time: 8 p.m., saturday, november 9th place: 100 bond avenue r.s.v.p.
2、in this part, you are going to design a business card for a professor (司徒明月) of business department in jinling institute of technology, which includes his name, title, position, workplace address, telephone number and email address.
第三章 感谢信与推荐信
感谢信测验
1、which of the following is not the occasion for writing a thank-you letter? a、for hospitality. b、for presents or contribution c、for congratulation d、for apology
2、for the content, a proper thank-you letter will not : a、begin with a statement of thanks. b、be specific about which is appreciated, which reflects a sincere feeling of gratitude. c、sound insincere. d、end with a positive and genuine statement.
3、what should not always be a thank-you letter’s main points? a、express your appreciation. b、include“rsvp”and a telephone number. c、express thanks again. d、highlight the details.
4、which of the following is not a sentences for general appreciation or sincere personal comment? a、wish you every success. b、your management’s combination of enthusiasm, competence and flair is very impressive. c、i enjoyed the short stay at your home which is both delightful and memorable. d、our trip to canada was very much enhanced by your kind arrangements and hospitality.
推荐信测验
1、when you are writing your own recommendation letter, which one is the most important? a、writer b、signer c、recipient d、examiner
2、when you are writing an opening of a recommendation letter, you should ________. a、give the name of the candidate. b、mention that you are writing the letter at the request of the candidate. c、describe the relationship of the candidate. d、tell people that you are a professional writer.
3、who may be asked to writer a character reference letter? a、your neighbor b、your girlfriend c、your janitor d、your relative
4、the usual purpose of employment recommendation letter is to __________.
1、in address, “to” means _______. a、收件人地址 b、寄件人地址 c、抄送收件人地址 d、密送收信人地址
2、_______ must be capitalized in subject. a、all the words b、the first two words c、only the first letter in the first word or some proper nouns d、the last two words
3、fyi means _______. a、as soon as possible b、post meridiem c、for your information d、ante meridiem
4、you can also put “_______” or “fyi” at the beginning of the subject if you want to receive quick response from others. a、urgent b、quick c、fast d、at once
通知与公告测验
1、which of the following items is wrong in explaining a notice? a、it is to inform the public of certain past events or activities. b、it could be in the form of emails and posters. c、it could be in the form of leaflets and public signs. d、it is usually put in a public place.
2、which of the followings does not belong to the categories of a notice? a、notifications and warnings b、brief notices c、note d、detailed notices
3、which is the best choice for “heading” in a notice? a、attention, please! b、note c、something important! d、notice
4、which is wrong in writing a notice? a、a notice should be concise b、a notice should be redundant c、a notice should be brief d、capitals or underlines could be used
第四章作业
1、you are expected to write an e-mail to complain about the terrible service in xxx restaurant. pay attention to the format and your tone.
第五章 备忘录与简短的商务报告
备忘录测验
1、the term “memo” is an abbreviation of ? a、memorial b、memoir c、memorandum d、memory
2、which of the following is not one of the characteristics of memo? a、memos are short and to-the-point. b、memos do not have a salutation. c、memos do not have a complementary closing. d、memos have an indirect style.
3、which of the following is not one of the points that the heading of a memo should cover? a、the person(s) to who the memo has been sent b、the person who wrote the memo c、the time when the memo was written d、detailed discussion of the problem
4、what kind of a sentence that we should use at the beginning of the body of a directive memo? a、a concise sentence b、a vague sentence c、an indirect sentence d、an equivocal sentence
商务报告测验
1、why the recommendation part is the most important part? a、because it is the longest part. b、because it provides solutions to the problem. c、because it contains confidential information. d、because it has been modified by some experts.
2、the introduction part of a brief business report has the following components: a、purpose b、methods c、endings d、background
3、business report tries to __________ the target reader to agree with a stated message.
4、the background of introduction part provides information on the __________ of the report.
第五章作业
1、please write a brief report about a company's sale's situation with no more than 300 words.
第六章 求职信与简历
求职信测验
1、of the following four items, which one is not necessarily required before you start writing your application letter? a、identify what skills you possess and analyze your strengths and weaknesses. b、know sth. about the prospective company (its plans, products, policies and operations). c、learn how your qualifications meet the company’s goals, esp. the requirements of the work that the company wants. d、try all means to prepare a load of whitewash.
2、what is the proper length of an application letter? a、about one page b、the shorter, the better c、more than ten pages d、as long as you wish
3、which of the following is the best tone of voice you adopt when writing your application letter? a、arrogant b、demanding c、coy d、professional
4、the best explanation for your career-hopping might be __________. a、an honest description of the uneasy relationship between you and your former boss b、a frank reply of your failure in handling your last job c、a manifestation of your strong interest to cooperate with the prospective company d、a tearful story of how you were fired by your former boss
简历测验
1、a typical resume usually consists of the following components except _______. a、identification b、job objective c、educational qualifications d、life story
2、the job objective section should be like the following except _______________. a、clear b、well-defined c、long d、short
3、in the work experience section, an entry-level resume can list all of the following information except _________. a、nothing b、internship c、voluntary work d、summer training
4、you should write your resume this way: _______________ a、write it as a large block b、break it up into categories c、write it as long as possible d、write it in general
1、what will a good apology communicate? a、regret b、remedy c、responsibility d、excuse
2、what should you do if you have apologized but the person does not forgive you? a、put into action your changed self. b、make the person accept your apology c、practice what you promised when you apologized. d、be patient and give the person some more time.
3、when you write a letter of apology, you should at the beginning of the letter and clearly state the problem.
4、write the letter of apology as soon as possible to avoid . .
投诉与索赔测验
1、which of the following is not mentioned as a possible reason for making a complaint? a、wrong goods b、poor packing c、delayed delivery d、early arrival
2、in the transitional paragraph of a letter for complaint, it is mainly about ______. a、referring to the terms agreed by the two parties b、the reasons of complaining and the solution you hope for c、telling the facts with the evidence d、hoping for an early solution
3、we cannot but lodge a claim ______ you. a、against b、on c、about d、for
4、when you write these letters, it is of vital importance to ______________. a、treat the complaint or claim seriously b、avoid shifting responsibility c、state your plan for solving the problem d、all of the above
第八章 作业
1、in this part, you are going to lodge a claim for damaged goods. 敬启者： 我方于10月3日从贵处订购的玻璃器皿（glassware）已于今早由货运公司送到。装有货物的150个纸箱完好无损。但当我们小心打开检查时，发现有8箱玻璃器皿严重破损。 相信贵处能理解我方对损坏货物进行赔偿的要求。 此致 （注意：这不是翻译题，不要逐字翻译。请根据上述的基本情节补充细节，写一封内容详实、理由充分的索赔信。）